ErrorVault.comHow to fix the Runtime Code 2738 Could not access VBScript run time for custom action
Error Information
Error name: Could not access VBScript run time for custom actionError number: Code 2738
Description: Could not access VBScript run time for custom action. When you attempted to install or uninstall your product on Windows Vista or Windows 7, the error appeared and the installation or deinstallation did not continue.
Software: AutoCAD
Developer: Autodesk Inc.
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DOWNLOAD NOWAbout Runtime Code 2738
Runtime Code 2738 happens when AutoCAD fails or crashes whilst it's running, hence its name. It doesn't necessarily mean that the code was corrupt in some way, but just that it did not work during its run-time. This kind of error will appear as an annoying notification on your screen unless handled and corrected. Here are symptoms, causes and ways to troubleshoot the problem.
Definitions (Beta)
Here we list some definitions for the words contained in your error, in an attempt to help you understand your problem. This is a work in progress, so sometimes we might define the word incorrectly, so feel free to skip this section!
- Access - DO NOT USE this tag for Microsoft Access, use [ms-access] instead
- Action - An Action is a response of the program on occurrence detected by the program that may be handled by the program events.
- Continue - A language construct typically used to bypass the rest of a loop and return to the beginning for the next iteration.
- Custom action - A custom action is custom code provided by a developer to be called during a Windows Installer setup
- Install - Installation or setup of a program including drivers, plugins, etc. is the act of putting the program onto a computer system so that it can be executed.
- Installation - The process of installation is the deployment of an application onto a device for future execution and use.
- Product - A product is a good that can be bought or sold
- Time - Measuring the time it takes to perform an operation
- Uninstall - The process of completely removing an application from a system.
- Vbscript - VBScript Visual Basic Scripting Edition is an interpreted scripting language developed by Microsoft that is modeled on Visual Basic
- Windows - GENERAL WINDOWS SUPPORT IS OFF-TOPIC
- Windows 7 - Use for questions about programming with or for Windows 7, a past release of Microsoft Windows
- Windows vista - Windows Vista is an operating system released in several variations developed by Microsoft for use on personal computers, including home and business desktops, laptops, tablet PCs, and media center PCs
- Access - Microsoft Access, also known as Microsoft Office Access, is a database management system from Microsoft that commonly combines the relational Microsoft JetACE Database Engine with a graphical user interface and software-development tools
Symptoms of Code 2738 - Could not access VBScript run time for custom action
Runtime errors happen without warning. The error message can come up the screen anytime AutoCAD is run. In fact, the error message or some other dialogue box can come up again and again if not addressed early on.
There may be instances of files deletion or new files appearing. Though this symptom is largely due to virus infection, it can be attributed as a symptom for runtime error, as virus infection is one of the causes for runtime error. User may also experience a sudden drop in internet connection speed, yet again, this is not always the case.
(For illustrative purposes only)
Causes of Could not access VBScript run time for custom action - Code 2738
During software design, programmers code anticipating the occurrence of errors. However, there are no perfect designs, as errors can be expected even with the best program design. Glitches can happen during runtime if a certain error is not experienced and addressed during design and testing.
Runtime errors are generally caused by incompatible programs running at the same time. It may also occur because of memory problem, a bad graphics driver or virus infection. Whatever the case may be, the problem must be resolved immediately to avoid further problems. Here are ways to remedy the error.
Repair Methods
Runtime errors may be annoying and persistent, but it is not totally hopeless, repairs are available. Here are ways to do it.
If a repair method works for you, please click the upvote button to the left of the answer, this will let other users know which repair method is currently working the best.
Please note: Neither ErrorVault.com nor it's writers claim responsibility for the results of the actions taken from employing any of the repair methods listed on this page - you complete these steps at your own risk.
- Open Task Manager by clicking Ctrl-Alt-Del at the same time. This will let you see the list of programs currently running.
- Go to the Processes tab and stop the programs one by one by highlighting each program and clicking the End Process buttom.
- You will need to observe if the error message will reoccur each time you stop a process.
- Once you get to identify which program is causing the error, you may go ahead with the next troubleshooting step, reinstalling the application.
- For Windows 7, click the Start Button, then click Control panel, then Uninstall a program
- For Windows 8, click the Start Button, then scroll down and click More Settings, then click Control panel > Uninstall a program.
- For Windows 10, just type Control Panel on the search box and click the result, then click Uninstall a program
- Once inside Programs and Features, click the problem program and click Update or Uninstall.
- If you chose to update, then you will just need to follow the prompt to complete the process, however if you chose to Uninstall, you will follow the prompt to uninstall and then re-download or use the application's installation disk to reinstall the program.
- For Windows 7, you may find the list of all installed programs when you click Start and scroll your mouse over the list that appear on the tab. You may see on that list utility for uninstalling the program. You may go ahead and uninstall using utilities available in this tab.
- For Windows 10, you may click Start, then Settings, then choose Apps.
- Scroll down to see the list of Apps and features installed in your computer.
- Click the Program which is causing the runtime error, then you may choose to uninstall or click Advanced options to reset the application.
- Uninstall the package by going to Programs and Features, find and highlight the Microsoft Visual C++ Redistributable Package.
- Click Uninstall on top of the list, and when it is done, reboot your computer.
- Download the latest redistributable package from Microsoft then install it.
- You should consider backing up your files and freeing up space on your hard drive
- You can also clear your cache and reboot your computer
- You can also run Disk Cleanup, open your explorer window and right click your main directory (this is usually C: )
- Click Properties and then click Disk Cleanup
- Reset your browser.
- For Windows 7, you may click Start, go to Control Panel, then click Internet Options on the left side. Then you can click Advanced tab then click the Reset button.
- For Windows 8 and 10, you may click search and type Internet Options, then go to Advanced tab and click Reset.
- Disable script debugging and error notifications.
- On the same Internet Options window, you may go to Advanced tab and look for Disable script debugging
- Put a check mark on the radio button
- At the same time, uncheck the "Display a Notification about every Script Error" item and then click Apply and OK, then reboot your computer.
Other languages:
Wie beheben Fehler 2738 (Konnte nicht auf die VBScript-Laufzeit für benutzerdefinierte Aktion zugreifen) - Konnte nicht auf die VBScript-Laufzeit für benutzerdefinierte Aktion zugreifen. Beim Versuch, Ihr Produkt unter Windows Vista oder Windows 7 zu installieren oder zu deinstallieren, wurde der Fehler angezeigt und die Installation oder Deinstallation wurde nicht fortgesetzt.
Come fissare Errore 2738 (Impossibile accedere al runtime di VBScript per l'azione personalizzata) - Impossibile accedere al runtime di VBScript per l'azione personalizzata. Quando si è tentato di installare o disinstallare il prodotto su Windows Vista o Windows 7, è apparso l'errore e l'installazione o la disinstallazione non sono proseguite.
Hoe maak je Fout 2738 (Geen toegang tot VBScript-runtime voor aangepaste actie) - Geen toegang tot VBScript-runtime voor aangepaste actie. Toen u probeerde uw product te installeren of te verwijderen op Windows Vista of Windows 7, verscheen de fout en ging de installatie of de-installatie niet verder.
Comment réparer Erreur 2738 (Impossible d'accéder au temps d'exécution VBScript pour une action personnalisée) - Impossible d'accéder à l'environnement d'exécution VBScript pour une action personnalisée. Lorsque vous avez tenté d'installer ou de désinstaller votre produit sous Windows Vista ou Windows 7, l'erreur s'est produite et l'installation ou la désinstallation ne s'est pas poursuivie.
어떻게 고치는 지 오류 2738 (사용자 지정 작업에 대한 VBScript 런타임에 액세스할 수 없습니다.) - 사용자 지정 작업에 대한 VBScript 런타임에 액세스할 수 없습니다. Windows Vista 또는 Windows 7에서 제품을 설치 또는 제거하려고 하면 오류가 나타나고 설치 또는 제거가 계속되지 않습니다.
Como corrigir o Erro 2738 (Não foi possível acessar o tempo de execução do VBScript para ação personalizada) - Não foi possível acessar o tempo de execução do VBScript para ação personalizada. Ao tentar instalar ou desinstalar o produto no Windows Vista ou Windows 7, o erro apareceu e a instalação ou desinstalação não continuou.
Hur man åtgärdar Fel 2738 (Kunde inte komma åt VBScript-körtid för anpassad åtgärd) - Det gick inte att komma åt VBScript -körtid för anpassad åtgärd. När du försökte installera eller avinstallera din produkt i Windows Vista eller Windows 7, uppstod felet och installationen eller avinstallationen fortsatte inte.
Как исправить Ошибка 2738 (Не удалось получить доступ к среде выполнения VBScript для настраиваемого действия) - Не удалось получить доступ к среде выполнения VBScript для настраиваемого действия. Когда вы пытались установить или удалить продукт в Windows Vista или Windows 7, возникла ошибка, и установка или удаление не были продолжены.
Jak naprawić Błąd 2738 (Nie można uzyskać dostępu do środowiska wykonawczego VBScript dla akcji niestandardowej) - Nie można uzyskać dostępu do środowiska wykonawczego VBScript dla akcji niestandardowej. Podczas próby zainstalowania lub odinstalowania produktu w systemie Windows Vista lub Windows 7 pojawił się błąd i instalacja lub dezinstalacja nie była kontynuowana.
Cómo arreglar Error 2738 (No se pudo acceder al tiempo de ejecución de VBScript para una acción personalizada) - No se pudo acceder al tiempo de ejecución de VBScript para realizar una acción personalizada. Cuando intentó instalar o desinstalar su producto en Windows Vista o Windows 7, apareció el error y la instalación o desinstalación no continuó.
About The Author: Phil Hart has been a Microsoft Community Contributor since 2010. With a current point score over 100,000, they've contributed more than 3000 answers in the Microsoft Support forums and have created almost 200 new help articles in the Technet Wiki.
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